Driven to distraction
It has been too long since I blogged about driving. I must have been distracted. Well, no more. Hang on. I’m putting it in “L” for “Lunge.” (Like dad used to say.)
You want to kill me? I want to kill you? Fine. We’re gonna settle this once and for all the way nature intended. We’re gonna settle it on the streets. Let’s race.
Psst. Hey, buddy. Wanna buy a road-based transportation system? This baby is state-of-the-art. It’s the absolute finest this planet has to offer. And it only kills +32,000 people per year and injures over two million more. And that’s in the United States alone.
Wow. That does sound great. I’ll take it!
Excuse me. I have to take this call. Okay, I’m back. What were we talking about again? Look out! We’re about to hit that … uh oh.
90 percent of drivers rate their own driving skill as “above average.” They can’t all be right, can they? It turns out that 99.9% of the 90% are delusional idiots.
I, however, can successfully claim to be among the best of the best on the road. I am automotive elite. No, I’m not bragging. It’s not bragging when it’s a fact. And what makes me so special? Only I have the arcane knowledge of the ancients that serves me in the field of battle when I’m driving a car.
Because I like you, I’ll tell you what it is. I’m even going to tell you for free even though this simple trick is worth millions. The arcane secret of being the best in a car is … hey, where are you going? I’m unloading guru wisdom here. Eyes on me.
Pay attention!
Continue reading →
NSA what?
I don’t know things. I just like to posit The Possible with the most negative spin. I guess in my world that makes it The Probable. As you’ll see, I have an active imagination. Imagine the worst to avoid surprises on down the road. -Ed
Have you been worried about what the NSA is up to since the big Snowden season finale reveal? Allow me be the first to say you ain’t worried about nothin’ yet. Or something like that.
That’s the one thing about technology. It’s a curse but it’s also a bigger curse. It’s funny that way.
Tom’s Law #42
Every leap in technological prowess is accompanied by an exponential leap in the Machiavellianism of human beings.
I know that sounds complicated and confusing and chock full of jargon. In layman’s turns it simply means that technology is the means by which we get to be extra shitty to each other. Like always, this can take many forms.
The government, it turns out, likes to make secret arrangements known as “Gentlemen’s Agreements” with the innovators and makers of technology. The public is generally not privy to these manufacturer deals.
In one case, “tiny yellow dots” were generated by color printers and added to printouts. The dots were invisible to the naked eye and could only be seen using a “special kind of flashlight.” These dots are used to watermark the print and encode information specific to the printer like serial number and date and time. The program reportedly existed during the 1990s and was discovered and cracked by the Electronic Frontier Foundation (EFF) in 2005.
Officials at Xerox said that the encoded dots were added at the request of the United States Secret Service which had asked for help and that the program was designed to provide information useful to law-enforcement authorities in tracking down criminals. (Source: Washington Post.)
The process required the involvement of a U.S. consumer (known as the “sucker”) and worked like this:
- Sucker buys a printer.
- Sucker fills out the warranty “registration” card with factual information and sends it in.
- Sucker prints a document using an MS-Word template with help from a paper clip: “It looks like you are writing a death threat and/or extortion demand. Would you like help?”
- Law-enforcement cracks the code and is led to the sucker like Hansel and Gretel following a trail of bread crumbs.
- Sucker is transformed into a criminal and gets free meals and lodging for a long time to come.
In this particular example, we get a fairy tale outcome and everyone is happy. But the moral, so obvious to you and me in this jaded age, is that the program could have been applied to any of us at any time and for any reason.
Another moral of this story: “Registration” is not required for full warranty eligibility. (In some cases a manufacturer can require it for limited warranty.)
So what’s the deal with those cards often euphemized with adorable names like: Warranty Card, Warranty Registration, Product Registration, etc.
Product registration and warranty cards don’t do very much for the consumer, but they are a gold mine for marketing companies. Notice that many cards go way beyond asking for your name, address and the serial number of the product. Questions such as your age, marital status, salary, education, do you own or rent and what kind of car you drive are common.
“Product warranty cards are information collected under the pretense of a benefit where the information goes straight to marketers. The purpose of a product warranty card is not to protect you, it’s to collect marketing information.”
Source: Bankrate.com – Product registration: A gold mine for marketers
Voluntarily filling one of these cards out when you don’t have to is the proper procedure for earning the “sucker” moniker. And, for bonus points, you’ve also signed up as a participant in a secret government program. Congratulations.
So that covers one example. What else ya got?
You know those blank CD-ROMs you buy to burn your stuff? Did you know that when you do you’re paying a “royalty” to organizations like the RIAA with the federal government acting as the gatekeeper? The theory goes that you couldn’t possibly want blank CD-ROMs for any other purpose than the illegal sharing of copyrighted content, therefore intellectual property holders are entitled to a piece of the action. Yeah, just like that episode of Star Trek.
Initially, in the United States, there was a market separation between “music” CD-Rs and “data” CD-Rs, the former being several times more expensive than the latter due to industry copyright arrangements with the RIAA. Physically, there is no difference between the discs save for the Disc Application Flag that identifies their type: standalone audio recorders will only accept “music” CD-Rs to enforce the RIAA arrangement, while computer CD-R drives can use either type of media to burn either type of content.
Source: Wikipedia – CD-R
17 U.S.C. § 1008 bars copyright infringement action and 17 U.S.C. § 1003 provides for a royalty of 2% of the initial transfer price for devices and 3% for media. The royalty rate in 17 U.S.C. § 1004 was established by the Fairness in Music Licensing Act of 1998. This only applies to CDs which are labeled and sold for music use; they do not apply to blank computer CDs, even though they can be (and often are) used to record or “burn” music from the computer to CD. The royalty also applies to stand-alone CD recorders, but not to CD burners used with computers. Most recently, portable satellite radio recording devices contribute to this royalty fund.
Source: Wikipedia – Private copying levy
The moral of this story is really fun. If you’re the sad sack, that one poor son of a bitch who actually obeys the law, you still get to pay the royalty fee. In essence, for being a good person you are rewarded by subsidizing everyone else’s criminality. Of course, if your only use of blank recordable CD-ROMs is backing up your weekly Quickbooks file, you pretty much deserve what you get. Because, what a shitty piece of software.
For a long time the makers of CD-ROM burners secretly installed “generation” controls. This basically prevented people from burning “copies of copies.”

No doubt about it. Apple makes getting screwed look good. That screen is so elegant and well designed.
I went to the store to buy an Apple TV. It’s a device, like a Roku, that streams content from an internet connection to a television. I asked the salesperson if it could be used to send content from the iPad to the TV. “Yep, it does that! Airplay makes it easy as pie! Airplay allows you to share anything from your iPad and project it onto your TV. Your TV essentially becomes a monitor for your iPad.”
“Golly, gee,” I said, forking over my money. “That sounds good to me!”
At no time was I informed that some restrictions may apply. The box (which I still have) said nothing of this. It wasn’t on the store receipt. I don’t recall seeing it on the instructions inside when I finally got home and opened it up. To this day I have no knowledge of ever participating in an “informed consent” decision. Yet, there it sits, on my TV. The message that says, “No, we will not do what you ask. Your TV does act like a monitor, only that it also has the power to refuse requests, albeit politely.”
It’s like a car that won’t drive you to a strip club. Actually, to be honest, it’s like a car that will happily drive you to the Apple Store but suddenly displays a friendly apology when you try to go to the Microsoft Store. (Not that anyone would ever try that.)
The moral here is that the concept of “informed consent” in a retail context is bullshit. You can’t consent to that which was deliberately concealed. “Gotcha,” exclaims Apple. “All your money belong to us.”
What else is going on? Lots and most of it (or all?) takes place without court orders or subpoenas.
- Location tracking via mobile phones.
- DNA databases.
- Social media compliance with government requests.
- Collection of phone call records.
- Eavesdropping on international conversations.
It doesn’t have to be secret and it doesn’t necessarily always come from the government, either. Researchers recently did a study where, using only publicly available “like” information on Facebook, they could deduct, with amazing accuracy, things like an individual’s “intimate personal attributes.” Things like “race, age, IQ, sexuality, personality, substance use and political views.” And that’s using only the Facebook “like” button. Information that Facebook users make publicly available by default. Researchers refer to this sort of data as a “generic class” of digital record. (Source: University of Cambridge.)
Hell, even Pandora, the online music streaming service, recently got in on the act claiming that it can determine the political leanings and voting preferences of its members based on their up/down votes on songs. (Source: Wall Street Journal.)
Data is being collected. And, as incidents like Target and Kickstarter tell us, data is being successfully hacked on a massive scale at an alarming rate. Assuming we trust the collectors to always take our best interests to heart (which we shouldn’t) what about the interests of the people who steal it away? I wonder how much regard they’ll have for us? Dangers like these used to be esoteric thought experiments. Now they are here and growing routine.
If you know me, you know that I like to take what is knowable, that which is established, and treat it like the tip of a giant iceberg. I like to ponder. What else is out there? What else might be going on? Take what is known and extrapolate. Deduct. Guess. Use your imagination.
How would you feel if you went into a job interview and they could pull up a history of everything you had ever search for on the internet? Including phrases like “rubber hose plumpie porn” and what not? Technology makes that scenario not only possible but probable. Don’t forget that computing power is expected to continue to double on a regular basis until it will exceed the combined thinking abilities of every human brain on Earth. That power is going to be used for something.
Police cars currently have the ability to drive through parking lots and scan, in real time, all the license plates. If a car is stolen or the drive has wants and warrants the computer immediately lets them know. What if this scanning technology was extended beyond parking lots and didn’t require a human to operate the system? What if a technology was developed so these types of scanners could be cheaply and easily deployed everywhere that cars go?
I’m also the guy who predicted the NSA Masturbation Database. Imagine if that ever got in the wrong hands? (Meh!) Hackers steal the database, sell it to the Catholic church, and next thing you know, your entire block is being denied holy communion, is excommunicated, or worse!
A lot of people have worried about the day humans will be bar-coded or have RFID-style devices implanted under their skin. But what if the reality turns out to be much more subtle and nefarious than that? “Devices? That hurts. We would never do that to you. You wound us.” What if technological advancement makes it possible to do that, and so much more, using non-invasive means that the individual is literally helpless to prevent?
What then? What will that society look like?
Today’s homework exercise: What else can you imagine? What might be out there right now? Or in the near future? Can you think of any specific examples? Please share them in the comments section below. The NSA will automatically receive a carbon copy.
And now your daily serving of cheeseballz:
I Piss On Dothraki Laws
We were at a busy four-way stop. Amazingly things were proceeding apace. Each car was doing what it was supposed to be doing. It was like winning the lotto.
Then, finally, just before it was our turn, everything went sideways. Right on cue. The car to our right that was supposed to go next just sat there, not going and stuff.
All motion stopped. Suddenly we were engulfed in a dead calm. It was surreal. Somewhere a bald eagle screeched. I heard the shake of a rattlesnake’s tail. A chicken clucked. A fly buzzed. A tumbleweed drifted through the intersection.
All heads turned and everyone stared at the idiot. What the hell was going on we collectively wondered.
Then, with a start, the car leaped forward. Like my dad used to say, “Put it in ‘L’ for Lunge.” In a grand elegant arc the car made its left turn and aimed right at me. “Oh my God,” I whispered breathlessly into my crash helmet. “One bogey passing on the left.”
And then I saw it. There, behind the wheel, a woman was driving with one hand, had an abominable phone pressed against her face, and was gesturing wildly with the other.
She was talking on a phone!
My brain quickly calculated the meaning. Why, that’s supposed to be illegal now! This criminal had just ruined the four-way stop dream of perfection for all of us. Veins popped out on my forehead in a full relief map in the shape of Florida. My hands gestured, too, and with every force of my being, I screamed at the top of my lungs, “We’re trying to live in a society here!”
I think it was right around then that I had my epiphany. I’m willing to share it with you now. Obeying the law is for suckers.
Continue reading →
Update: Math at work
Here’s a quickie update.
First, the good news: I turned in this project – in full – a day early and half an hour before the end of my shift. Note: This is actually bad news in disguise. Since I was able to pull a rabbit out of my butt, the boss will naturally tell himself, “See? I just have to challenge my workers and they’ll surprise themselves. Next time I’ll have to ask for even more.” BULLSHIT!
Now, the bad news: Any task between manager and employee can be misunderstood. That’s why I, as the humble employee, always take proactive action to increase the odds of success. I don’t wait on the manager to do anything about it. That would be dumbass.
Since this was a BIG project, I did a sample for the boss and sent it to him for approval before continuing.
The boss signed off on the sample saying, “This is perfect.” I still have the email.
This morning the boss hunted me down and informed me that it turned out to be, in fact, a little short of perfect. In fact, two columns of data on all 29 reports were not what he wanted at all.
Naturally I’m sitting here wondering why he approved the mother fucker if it wasn’t what he wanted.
My Mr. Spock personality informs me, “There are only two possibility, Captain.”
- The boss is too stupid to understand the report and/or what he is saying.
- The boss never bothered to actually look at the sample before approving it.
For a guy who is oh-so-worried about “efficiency” and how I spend my time every day, you think it would behoove him to take such a small step to ensure I didn’t waste hours upon hours of effort simply so they could be flushed down the drain.
Highly illogical.
Math at work
Remember in school when they forced those damn story problems down your throat? It made you angry, right? Because you just knew shit like that would never apply to your life. What a monumental waste of time.
Maybe not.
I woke up this week and somehow summoned the force of will to slog my pitiful self down to The Shithole.
Not long after I clocked in I began to analyze the scope of the day that lay before me. Mondays are never good. The shit piles up fast and customers are out in the world pounding their redial buttons on our voice mail until they get a human. When the phones roll over at 9am The Big Fist of Life says hello to your butt. Mondays are wonderful.
I was grappling with this sort of reality when the boss stopped by for a little chat. It’s never a good thing when you on one of the first things on his plate.
“Ummm. Yeah. I’m gonna have a little task for you. I sent it in email. If you could just go ahead and make that a priority that would be great. Thanks!”
Yes, for me, the movie Office Space is an autobiography.
The email delineated the boss’ needs for the day. It seems the so-called “management retreat” is coming up and the boss wants a little information in the form of some reports. This is so they can make the Big Decisions. You know, like the one’s they made at last year’s Management Retreat that got us deep inside our current pickle. It sure feels good knowing these brainiacs are in charge of the company’s destiny.
Anyway, I digress. The big retreat is Wednesday. He needs his reports no later than Wednesday morning. OK, let’s see what he’s asking for.
The boss wants 29 reports. Each report will contain monthly data (that will also be summarized) for 19 months. That is the 12 months of 2009 and the 7 months in the books so far for 2010. So that is 19 monthly reports for each of the 29 different category reports.
I need a calculator. I can’t do this in my head. 29 overall reports each containing 19 monthly sets of data that will need to be pulled. That’s 29 times 19 which equals … Five hundred and fifty one reports!
Motherfucka! Now that is a real life application of a story problem.
Not satisfied, though, I quickly extended that data out into some real-world numbers. Let’s assume each data set took me one minute to pull, copy and format. That would be of a minimum of 551 minutes for this task. 551 divided by 60 minutes per hour equals 9.2 hours! And my boss has thoughtfully provided lead time of two work days to get this done. Nice.
Here’s a little chart I made to estimate this task:
1 min per data set = 9.2 hours overall task time
2 min = 18.4 hours
3 min = 27.6 hours
4 min = 36.7 hours
5 min = 45.9 hours
Yes. If it turns out that it takes an average of 5 minutes to pull a data set then I only have to get 46 hours work of work done in the first two days of this week.
Presumably the boss has an actual “need” for these reports. (Laughable concept, I know.) That’s why this guy who walks around the office calling himself the “super genius” is so damn smart. “I know,” he wisely said to himself. “I have a 46 hour task for something I really need. Therefore I’ll give my ass monkey two work days to get ‘r done. Good thing I knew about this retreat months ago.”
I was supposed to be pulled from other duties yesterday to work on this all-important task. Yeah, right. We all know how that works. Employees disappear and then come to me and beg me to do their duties. “I’m busy. Can you take the order for this guy on the phone?” Also, “get out on the floor and wait on those customers.” And this was after the boss had told them to leave me alone! LOLZ! It was a typical Monday with the phones ringing off the hook. For added bonus we had a record number of in store customers who hit the doors the moment we opened and never stopped all day long. The other employees, who all have pressing tasks just like me, took the brunt. The boss doesn’t feel that we need dedicate personnel to cover the floor so when employees are out there for hours their other shit (like shipping orders) is not getting done. A lot of orders didn’t get shipped yesterday.
Oh yeah, Monday was a good day.
So I busted my ass, did what I could in the time allotted, and completed 12 out of the 29 major reports that he wanted. That’s only 41% progress on day one. I’ve got one day left. And I concentrated on the easiest reports first. This project ain’t getting done.
Guaranteed failure and putting your ineptness on display is a great way to demoralize and destroy your employees. Well done, Mr. Lumberg.
Chips on my shoulder, Ahoy!
I’m an employee. I don’t own this outfit. But if I did, I’ll tell you what I’d do to improve things around here:
Shut down the phones and eliminate all of the customers!
Oh yeah, then life would be good!
Not a very realistic business plan, though, eh?
Allow me to introduce Angry Customer Guy. On Day One you meet him in your store. You can tell right off the bat he’s a difficult and ornery sort. After working retail for a while you develop a sixth sense for this sort of thing.
Our business has a policy that all in store sales are final. The policy is posted in several places by the counter and the cash register. I usually mention this policy prior to making the sale just to avoid any unfortunate misunderstandings.
Even though we have this policy, we’re still flexible. We take care of customers all the time, with or without receipt, and usually no matter how much time has elapsed (within reason) as long as the product is still new and in sellable condition. We’ve even gone back years to work with customers. It works a little something like this: “I bought the XYZ Widget. I went home and shoved it in the closet for my spouse who was serving in Iraq. My spouse just got home a year later and we checked it out and it was the wrong widget.” We took care of that customer.
This customer, however, stormed in a few days later and threw his stuff down on the counter and demanded his money back. Because he bought the product just a few days ago he’s automatically eligible for an exchange or store credit. However, he wouldn’t let our service rep talk. As we tried to work with him he just got angrier and angrier. It can be hard to solve a problem for someone who won’t allow you the basic courtesy of speech.
Finally the man exclaimed that he is “a merchant in this town!” Whatever that is supposed to mean. Then he said he’s calling his lawyer. Then he said, “You guys do business on the internet, right? Well my son is an engineer at Microsoft!!!” and stomped out the front door. As the webmaster here, this comment caught the corner of my ear. Just what in the hell is that supposed to mean? I took it as a veiled threat against our web site.
Wow. It must be a lot of fun being that man. I may tend to be a bit negative, but I try to start every human interaction with the benefit of the doubt. Even if I’m angry I’ll see how I’m treated and I’ll be nice until I’m given a reason to behave otherwise.
This guy was obviously angry because his widget wasn’t working out for some reason. What that reason might be, we may never know. We were never provided with that information.
I hope this grumpy old man finds some sort of happiness before he croaks. It can’t be much fun going through life as a flaming douchebag.
Oh yeah, we were just served with his credit card dispute. It seems he is contesting the charge through his credit card company. Interestingly enough he states in his dispute, “product not as stated.” Huh? Nothing was stated. He took the thing off a shelf and bought it. Dumb ass.
Namaste!
Let me be your help desk

Cliche customer service phone crap
Another day in the ecommerce salt mines, another noteworthy customer phone call:
Customer: You know that product that <description of product goes here>?
Me: Yes, I have heard of those. Unfortunately we don’t sell them.
Customer: <yelling> I DIDN’T ASK YOU THAT!!! I’ve got one and I need to know if it will damage <this other thing we don’t sell> after I install it.
Whoa! Wait one second here! What facts have we gleaned about the customer and the phone call based on what we’ve heard so far?
- He is not our customer.
- He didn’t buy the widget from our company.
- He is extremely rude.
- He wants us to provide free help desk technical support for something he bought from our competitor.
I hate him. Who in the name of Zeus’ butthole does he think he is? (Props to The Rock.) Please dear Lord take him from us and send him immediately to HELL!
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