In case you haven’t noticed, this is my “C” post in the A-Z Blogging Challenge. And I’m just as subtle as always.
Today’s tale is one of torment and revenge. It even includes a possible effort to update the Bible. And it features the continued suffering and destruction of yours truly. Curious? Intrigued? Then keep reading!
This post is in honor of a Crapple iMac Computer. Yes, I said, “Crapple.” That is the word I have chosen in honor of this auspicious occasion.
If this was Sesame Street the word “Crapple” would probably be constructed something like this:
“Crrrrrrap … aaaaapple.”
“Crrap … aapple.”
I guess it helps to imagine two silhouetted faces frothily spitting those words back and forth at each other.
Anyway, growing up as a lonely anti-social and awkward geek, computers have always been very important to me. More important than people. (Har! No contest there.) I owned three before graduating high school. So I guess the progression goes computers, cats, poop, then people.
Since then my computer has evolved into my primary work tool and my primary source of recreation. I’d gladly shoot my TV, but I’d (usually) take a bullet for my computer.
On the other hand, I remain very much cursed. Sure, negativity has been ingrained in me since the moment of my conception, but it has also been nudged and nurtured by the curse. DNA and environment have conspired to make me what I am.
Sometimes I feel so cursed I speculate that God might be using me as an instrument to help introduce a new book in the Bible. It would, of course, be a sequel to the Book of Job. It would be called, of course, the Book of Tom.
The over-riding and oft-asked question manifestly revealed in the book of Job is, “Why do the righteous suffer?” (Wikipedia.)
Indeed! Great gurus aren’t just born. They are made. If they have the potential and are lucky enough to capitalize on the right set of circumstances.
But let us not digress and commit the sin of making this post too much about me. (Ha!)
In a nutshell, here’s the rest of the story:
My wife’s computer was about nine years old. I purchased it in July 2002. (Yes, I remember the date.) I finally got cable internet to my house, but my existing computer was so old the cable tech couldn’t make it work on broadband. So I ran down to Staples and bought a new Compaq so I’d have high speed internet that night. (Since leaving the big city I had been relegated to dial-up so I was ready.)
That was a long time ago. Since then the computer is barely a paperweight. It takes half an hour to do things like open an email or view a web page.
Meanwhile, my computer was about four years old. Not too bad, but it was having serious problems. It would BSOD (blue screen of death) all the time. It would literally take about 20 minutes after turning it on before it became usable. It was slowly dying.
Additionally, I had paid extra for something called the “super quiet case” with a special cooling system, but that thing was the loudest motherfucking computer I’d ever heard in my entire life. Being in my office was like listening to a jumbo jet taking off. It was slowly driving me mad.
I ended up hating my computer. But it was all I had. To this day, it is still the only computer where I have ever produced my Hyppo and Critter comic strip.
I was screwed. My computer sucked and I couldn’t afford to buy a new one. I tried over and over again starting a computer fund, but to no avail. It’s hard to save what you don’t got.
At work I was using a computer called a Mac Mini. It was awesome. It was about the size of an external hard drive and sat right there on top of my desk. At first, I didn’t even know it was a computer, it was so friggin’ small. And, although a few years old, it ran like butter. And, it was so quiet, you literally couldn’t tell it was turned on even though it was only a couple feet away.
It was love at first byte.
I’d never used a Mac before but I took to it like Tiger to a high-priced whore. But there was no way I’d be able to afford one of my own. Not when having a single dollar bill in my wallet felt like I was carrying a fortune.
Long story short, my sister stepped in and bought me one as a gift. She was buying herself a 27″ iMac with all the upgrades. She threw in a base model 21.5″ iMac for me. Brand freakin’ new.
I never forgot, though, that for everything the universe bestows, there is a price that will be extracted. Why? Basically “because you wish it” works out to be the most plausible explanation.
The computer didn’t arrive as promised. Delay, delay, delay.
When it finally arrived, it had Spanish language keyboard and the manual was in Spanish, too. There was some kind of hella snafu there. No biggie. It was still beautiful and awesome. It was amazing how a computer could be so cool as to transform my whole office.
I called Apple and they sent me the correct keyboard at no charge. I still have the manual in Spanish as my memento of the occasion.
That should have been the glitch, but I knew it wouldn’t be that easy.
As I began using the computer, I began to realize that something was seriously askew. It was slow and sluggish. Even though it had a beefier processor and double the memory of my computer at work, it ran like shit in comparison.
When a Mac pauses, the icon turns into a spinning wheel of color. It’s much like the “pause” hourglass on a Windows computer. On a Mac it has come to be infamously known as the “beach ball.”
And, just like Windows has the BSOD, the Mac version has come to be known as the BBOD or the “Beach Ball Of Death.”
At work my computers have never – not even once – crashed to the point where I had to hold down the power button for five seconds to reset, even though the computers are left on 24 hours a day for months at a time. At home, this happens two to three times a day.
The beach balls continually hit my computer all the time, and they typically last anywhere from 30 seconds to two minutes. If I’m lucky the beach ball will go away and I can continue to use the computer. If I’m not lucky I have to hold down the power button for five seconds and start completely over.
It’s not supposed to be like this. I’ve lived through several beach balls even while composing this post.
At first I tried to work the problem on my own. I adjusted settings and surfed the net for solutions. I did all the diagnostics I could find. I ran Apple’s built-in hardware tests. Nothing ever found a problem or did anything to help.
As a last resort, I even tried re-installing the operating system to factory condition. This was a major pain in the ass, but I was desperate. I turned on my computer, actually feeling hopeful, only to find my faithful beach ball companion waiting for me.
I was beat. It was time to call Apple.
Could I get a replacement computer? Nope. For that you had to call within 30 days, I was told. Like an idiot I had tried to fix my computer on my own for six weeks before finally giving up and calling them. For that I now had to be punished. Rules are rules, right? Too fucking bad for me that it has only been six weeks and the thing cost $1,199.
It’s still covered by warranty, though. So on Monday morning I’ll be taking the thing to my authorized Apple repair center and we’ll see what they can do. That means I won’t have my computer for a week.
And that is how that shit works. I wish for something. Normally the answer is “no.” But if, perchance, it is “yes” then there will be a price to pay. Why? Because I wished it.
That’s just the way it is. Either this is a new book in the Bible or I’m someone’s science experiment.
You can bet your sweet ass I’ll be back to report how Apple takes care of me. I’m pretty sure I have a few more “eat my ass” posts left just in case. On the other hand, if it goes well, I have a nice friendly post in the works describing the conversion of a lifelong Windows user and his journey to the Mac.
Which will it be? It’s your move, Apple.
This is my “C” post for the April 2011 “A to Z Blogging Challenge.”
I started by searching Google for the phrase “mac mini.” The Mac Mini is a super-cool fully functional computer made by Apple that is about the size of an external hard drive and sits right on your desk. I already know that I can buy a new one direct from Apple for $699 with free shipping but I was checking to see what other deals might be out there.
On the Google results page, in the left column, I clicked the link for “Shopping” which takes you to results in “Google Product Search.”
There, in third position on the list of results, was a Mac Mini with slightly different specs than offered by the Apple Store, and priced at $599. It had the same amount of memory and operating system (Snow Leopard) but a slightly slower processor (2.26 GHz vs. 2.4) and half the hard disk space (160GB vs. 320). But the listed price was $100 less.
Unlike the listing below in fourth position, the product was not described as used. (Click here for screen shot.)
I went to take a look.
The Google Products page showed a picture of the Mac Mini and featured Amazon.com’s $599 as the “lowest price.” I clicked the Amazon.com link to drill down further.
This took me to the actual Amazon.com website where … what the fuck? There was nothing listed for sale at the promised price of $599. And I thought Google was supposed to like so-called “relevant” results?
As far as I could tell, nothing in new condition was offered for sale on this page. However, the site enticed me further with the promise of “3 used from $525.00.” Like a wiggly fish on a hook I clicked the link.
This showed me a page that stated there were zero available in new condition. But there were three units, with differing specs, priced at $525.00, $629.99, and $995.00, all offered with $7.99 shipping. All were offered from different sellers, none of whom were Amazon.com.
What I want to know is, quite simply, how is this not bait and switch? The whole system seems rigged to entice me in with the promise of my desired product at a lower than normal price, which doesn’t even exist, then to try to get me to go for a used product from a third-party seller where, coincidentally enough, I believe Amazon.com collects 15 percent of the purchase price as a fee.
Why do they have to be this way?
The chef’s music selection for this post: Love for Sale