When customers give advice

When, what to my fucking ears should I hear,
Eight customer voice mails, all sounding so queer!

There is one thing that customers seemingly love above all else and that is making their opinions known. I theorize that this is because they think it is the one and only time in their lives when someone absolutely has to listen to them. They may be miserably ignored everywhere else they go, but when you are there and paid to be listening to them, and hoping against all hope to make a little profit from them, they expect, nay demand that you listen to their every word.

Dream on, sucka!

And, by the way, may I point out how miserable it must be to have to go to the store to find someone to talk to? Like the people in front of my in the checkout lane at the grocery store? Serious, get a life! Mwuahaha!

True, savvy companies know that some customer input can be an invaluable gift that might be useful on the path to improving the operation. Most of it, however, is simply inane blather and should be dumped in the local sanitary sewer system. 🙂

Speaking of which, the eight voice mails. A customer was so offended that we were closed on Saturday she left no less than eight voice mails on our voice mail system this morning. She did not give her name or a number where she could be reached. Clearly she just wanted to impart her genius and criticize us for being idiots.

I like imaging how angry she must have been. Eight voice mails. Wow. That is no small feat. In fact, I sort of marvel in the absolutely glory and sheer audacity of it.

Eight voice mails! All saying, “you should be open on Saturdays!”

I feel her anger coursing in my veins, filling my body with renewed vigor and a feeling of negativity about the future. Simply delicious! Sublime!

Ahhhhhhhhhhhhh.

I hate to spoil the fun, but apparently one little thought escaped the gravitational powers of her brain: We had previously considered that. D’oh. In fact, we used to have an employee come in on Saturdays. It turned out that business was slow and did not even justify the paltry wage they pay in this shithole. If it was economically possible anywhere, it would have been here.

Epic fail, lady. Turns out that your anger is wonderful, but your brain comes up woefully short. Fail, fail, and fail.

Customers will often say things like, “You don’t sell the Acme Bootstrap Widget with Slime Mode? I can’t believe that! You’d make a fucking killing!” Uh, yeah. Once again we happen to be way ahead of you. It is a very rare day indeed when we didn’t already think about it. You think it is such a great idea? Go open your own damn store!

Customers have been trained for decades that they are “always right.” What a crock of shit. I’d like to turn this right on its head and offer advice to our customers, who our wise and wondrous leader refers to as “mother fuckers.” I hope they’ll take this little bit o’ advice:

Stay the hell away from me!!!

9 responses

  1. unabridgedgirl | Reply

    8 voice mails? GEEZ. That’s insane.

    I am so glad I no longer work as a customer service manager. I feel for you.

    Like

    1. P.S. Yes, eight voice mails. That was not an exaggeration. I do understand her frustration, though.

      We looked like idiots running through the store trying to find that Part-B. Finally we found a box in the back that contained TWO of them in the same box.

      God we are fuckups here in the shithole.

      Like

  2. LOL! I think I just met her in person. She showed up a few minutes ago and needed the widget last Saturday and was “angry” and “disappointed” when she opened the box and found it contained two Part-A items instead of a Part-A and a Part-B like it was supposed to!

    LOLOLOL!

    When you deal with us, always, always, always check your box!

    Mwuahahahaha!

    Like

  3. Okay, that woman who left eight voice-mails? She’d kind of my hero. I mean, come on! What a great way to spend a Saturday afternoon! Sit around with your friends, open a bottle of wine, and, instead of going to therapy, expressing your anger at the world by calling a story and yelling! I bet she was going to go for a ninth time, but her friends told her that American Idol was on…

    Like

  4. I’m so super glad I don’t work in customer service anymore! Poor Abyss, you are getting the bad guys from both ends – management and customers. 😦

    Like

    1. You’ve just pinpointed the exact location of Abyssia. We’re at the midpoint between both. The nearest cross street is Boogie Boogie Ave.

      Like

  5. 8 voicemails. Wow. I can think of so many other things I’d like to do with my time.

    Like

    1. I wish I was exaggerating. Sadly I’m not. It occurs to me that anyone reading this blog would likely say, “Gads, what a bullshitter!” That’s why I keep repeating “I’m not exaggerating” over and over again. This shit is the truth.

      Like

  6. I laugh because no matter how negative your posts are they always crack me up — eight voicemails…well, she did exactly what she wanted, right? She got you guys all annoyed and frustrated just as she probably was that day. Now mind you, I’m not defending her — but if you think about it (and I’m sure this is annoying you even more) she did it just to get a rise out of you..to vent for sure, but 8? That’s more about her sharing her frustration with others and making sure you getta piece of it. YIKES….

    Like

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