I have shared a version of this tale before. I apologize if I’m being too redundant. Hopefully the wrinkle of a new variant will make the retelling worthwhile.
My boss is such a douchewad I sometimes ask myself, “To be or not to be?” And by that, of course, I mean, “If I have to work here do I even want to exist at all?”
The backstory is this: The boss chewed out my ass because I (apparently) committed the most cardinal sin of all: Not making sure that all orders went out on the day they were received. My ass was handed to me for my lunch, and I responded, “Message received and understood.”
A few weeks later the boss had one of his many dipshit pet projects in the queue and he wanted it to be top priority. The customer orders, he explained, could wait, because, after all, the web site said they would ship in one to three days.
Morals of the story so far?
- I can fuck you over anytime I want for reasons that have no particular meaning.
- Customers don’t matter at our company.
- Nothing is more important than servicing the boss.
This is the same boss that pontificates about service being the “best” and that our profits are down, thus our bonuses were reduced last year to $50 Wal-Mart gift cards. Meh.
The new wrinkle is this: The regular shipping guy took a vacation day. Naturally there was no one available to take over his duties. We run kind of lean that way, you know? Normal staffing = “stretched too thin” and vacation staffing = “up the ass!” So the boss took over himself and struggled mightily to get the job done.
When our mail pickup was running late, I mentioned that the outgoing shipments might need to be dropped off at the post office or they wouldn’t go out same day. (Remember the backstory? I got fed my ass over that.) This is SOP when it involves an employee in their personal vehicle and when they are off the clock.
This is what the boss had to say about the information I had just so thoughtfully provided:
No need to do that. I already put the tracking numbers in the system and the customers have already been notified their shipments have gone out. If the packages don’t physically leave the office today they’ll never know the difference.
It can be so awe-inspiring and enriching to be in the presence of someone who truly knows how to lead by example!
Morals of the story:
- Misleading customers is acceptable.
- Employees can do odd jobs unpaid and on their own time but those same jobs aren’t significant enough for the boss to do the same thing.
The boss establishes the broad policies that dictate our success, holds our performance to completely different standards, controls every aspect of our work environment yet holds us accountable for mistakes. (He reminds us weekly that mistakes come out of our paychecks.)
Oh yes, douchebaggery at its finest! All hail the fucktard.
Man, if there is anyone who needs out, its you. What a weasel this dude is.
Ah, thanks. 🙂 I wish I could tell you all who he is, and something else very interesting that happened today, but alas I need to eat right now. Maybe someday all will be told when I’m ensconced somewhere safe. 🙂
Wow. Douchewad is the right word to describe this guy. And this means that when I get an email, complete with tracking number from a company that my order has been shipped, I can’t count on it. Is there nothing we can trust?
If it’s UPS then it is a true tracking number. It will show when it has left the building, so to speak.
If it is Priority Mail then it is usually nothing more than a “delivery confirmation” number. That method allows this sort of sleight of hand.
I’ll assume that last question is rhetorical. 🙂
They say to err is human. But to blame someone else shows management potential.
I’m just happy to know what SOP finally stands for; we apparently have them. But they’re more like suggestions.
I may not have said it at the time but I sure do love this comment. 🙂
Reblogged this on Shouts from the Abyss and commented:
Ah, the good old days. This stroll down memory lane really put a smile on my face. See if you can really grok what I was trying to say.
Uuuuugh. This makes me feel like a dbag for griping–ever–about my own jobs!
LOL! They all have their pros and cons. We’re the pros (because we get paid) and the bosses are the cons. 🙂