Ever get a response to a request for help that proves the person on the other end didn’t take the time or effort to actually read what you wrote? That can be frustrating.

This time it happened at WordPress Support. I’m a big fan of WordPress and quite pleased to be on their platform, but I cannot tell a lie. Their response to my request for help sucked.

The other day ALL of the images on my blog just up and disappeared. It freaked me out a bit since I have no backups (dumb) and some of them are irreplaceable one of a kind originals. (Ha!) I had recently uploaded and deleted one image in the Media area, so I thought that might have something to do with it. Frantic, I sent a support request and received the following reply:

Subject: [WordPress #nnnnnn]: Media – All images missing‏
From: Xxxxx – WordPress.com (support@wordpress.com)
Sent: Wed 1/0X/10 3:07 PM
To: shoutabyss at live dot com

> I did: Uploaded an image to media. I then deleted that image.
>
> I saw: All my images disappear.
>
> I expected: Please tell me you backup my images. I don’t have other
> copies.
>
> Thanks.

What’s the image in question? If you delete an image from your Media Library you can’t get it back.

Thanks,

Xxxxx

By the way, that “I did, I saw, I expected” crap is theirs, not mine. Apparently they had to revert to a template like that based on the average bear who contacts them. I love being treated based on the lowest common denominator.

So, was I not clear enough? “All images missing” in the subject line seems pretty freakin’ simple. Then in the body I grammatically point out: “All my images disappear.”

The response was so quickly received that I was stunned. I think it was something like only 30 minutes or so. That is unheard of. But what they had to say indicates they only read part of what I had written and they offered no actual comment, insight, or solution regarding my actual problem. They also completely ignored the second part of my request which was a question about backups.

Frustrating!

Luckily my images started working a short time later and I moved on and didn’t pursue the crappy response any further. Apparently it was just some sort of temporary WordPress glitch. Here’s hoping I never have to contact them again.